Shipping & Delivery

Shipping & Delivery

Orders are usually processed within 24–48 working hours after confirmation.

We do not dispatch orders on Sundays or declared public holidays. Delivery timelines typically range between 7–8 working days, depending on your location and courier partner operations.

While we aim for timely delivery, delays caused by logistics partners, weather conditions, or other uncontrollable factors may occur.

Refund & Return Policy – Bumpp To Baby

At Bumpp To Baby, we take great care in packing and dispatching every order. Due to the nature of our products, we follow a strict but fair return and refund policy to ensure transparency for both parties.

Return Eligibility

  • Returns are accepted only in cases where the product received is damaged or incorrect.
  • Requests for return must be raised within 7 days of delivery.
  • A clear product opening video (unboxing video) is mandatory for any return or refund request. Requests without an opening video will not be considered.
  • The product must be unused, unwashed, and returned in its original condition with original packaging and tags intact.

How to Initiate a Return

To request a return, please contact us via Email or WhatsApp with:

  • Order number
  • Reason for return
  • Clear opening video
  • Photos of the damaged or incorrect product

Once your request is reviewed and approved, you will receive return instructions.

Return Shipping

  • Customers are required to courier the product back at their own cost.
  • Shipping charges are non-refundable.
  • We recommend using a trackable courier service, as Bumpp To Baby is not responsible for items lost during return transit.

Refund Process

  • Refunds will be initiated only after the returned product is received and thoroughly examined by our team.
  • If approved, the refund will be processed to the original mode of payment within 3–7 business days after inspection.
  • If the product does not meet return eligibility criteria, the refund request will be rejected.

Non-Returnable Items

  • Products purchased during sales, discounts, or promotional offers are non-refundable.
  • Products damaged due to customer handling or without an opening video proof are not eligible for return.

Late or Missing Refunds

If you have not received your refund after approval:

  1. Please check with your bank or payment provider.
  2. Processing times may vary depending on the payment method.
  3. If the issue persists, contact our support team for assistance.

For any questions related to returns or refunds, please reach out to Bumpp To Baby Customer Support through the contact details mentioned on our website.